What We Do



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Relax (We’ll own it.)

Put simply, Path Forward can take total ownership of your medical practice’s IT initiatives, giving you the freedom and peace of mind to focus on patient care. Our expertise is comprised of two primary skillsets: unbiased consulting and full-service IT support.

Our consultants have deep experience addressing health care industry initiatives, challenges and pain points. They’re gifted at discovering your unique and specific IT needs, then shaping them to meet and exceed best practices and compliance requirements for the industry. Our IT support experts are responsive, caring and deeply qualified to solve your day-to-day IT needs.

We want to meet you where you are. You may only need us in one area of expertise, and we’re always willing to help you with that. But our real value comes when all of our skillsets are used together. Unbiased consulting and full-service IT support combine to create a custom IT solution that increases your practice’s efficiency, maximizes its profitability and minimizes its downtime.

Consulting:

  • Strategic plans. Whether you’re a 10-doctor practice or a full-service hospital, we can craft a comprehensive IT solution that’s right for you.
  • Clinical workflow and process. Many issues with the effectiveness (and pain) of EHR systems come from a breakdown in process. We’ve helped medical practices in a wide range of specialties implement the right workflows and processes to make the best use of their software systems. We can help you too.
  • Software-specific recommendations. We’ve dealt with all major EHR packages, so we can work with anything. And we don’t mark up any of the hardware or software we install—so you can be confident our recommendations are for the sake of your best interest, not for our bottom line.
  • Revenue cycle management. We have deep experience helping a wide range of medical practices optimize their software to make billing cycles more efficient and compliant.

IT Support:

  • 24/7 Support. We’re always on call, because it seems like your systems never go down during office hours.
  • Hosting. We run our own best-in-class Network Operations Center with dedicated staff to ensure your systems stay up and running.
  • Disaster Recovery. We’ll implement, test and manage a customized disaster recovery plan to make sure your data is safe no matter what happens.
  • VOIP Mgt. VOIP technology is the future of phone systems, and we know what it takes to get the most out of its capabilities.
EHR implementations
Incorporating an EHR system into your already-demanding workflow is no easy task. We’ve successfully implemented over 100 EHR systems in the past seven years, and we know what it takes to get them right. Here’s how we do it:

 

  1. Begin with expert project management. Our detailed and consistent communication keeps the project on track from beginning to end. This includes timeline management, weekly calls, scheduling and training.  We work on YOUR side of the project, helping you hold the EHR vendor accountable.  We work with them every day and know what you should and shouldn’t expect.
  2. Conduct a readiness assessment. We review all affected aspects of your practice to discover and address any inconsistencies or risks that stand in the way of a successful implementation.  This is a great time to unify processes and make sure your organization is aligned to work WITH the EHR, not against it.
  3. Build and test files. We’ll guide you through this entire process, which includes providing recommendations on content changes based on our previous experience in your specialty. Expecting a group to perfectly build EHR system files is a lot to ask—our experienced staff can help you get it right the first time.
  4. Optimize provider workflow. Before launch, we will observe each provider’s clinical workflow and make recommendations to align it with the new EHR system. After launch, we’ll adjust system configurations on-site to match up with the nuances of each provider, making sure everything is working optimally.
  5. Manage staff implementation. One of our EHR-certified consultants will guide core staff implementation meetings, help your team make the right process decisions, write policies and procedures, take minutes and give action items for each client stakeholder.
  6. Provide training. We’ll provide custom, just-in-time training at each system go-live phase, as well as a on-site support. Our support is more hands-on, less expensive and higher quality than what the EHR vendors can provide.
  7. Conduct go-live audits. We will build detailed, custom checklists for conducting audits immediately and 45 days after go-live. This helps you identify outliers that may need more training, and assure ongoing compliance with your new processes and procedures.
  8. Build compliance reports. We will help you build reports, which you can run yourself to assure adherence to both your internal usage guidelines and Meaningful Use compliance.